The lead guest must be at least 16 years old to place a booking.
The maximum number of staying guests per room is detailed in the room occupancy details on our website.
If the person making the booking is different to the lead guest taking up the occupation, they may be held responsible for cancellation, non-arrival and damages.
Only the lead guest and the named booking party can use the property and its facilities. Third-party visitors need express permission to access the property.
A deposit is required to secure any booking, payable in advance.
Deposits must be cleared funds before the booking is confirmed and are refundable only under the conditions outlined here.
Payments can be made online or through bank transfers, cheques that must be cleared first, or cash deposits.
Any bank charges for dishonoured payments must be reimbursed by the lead guest within seven days.
Guests must respect the privacy and peace of other guests, neighbors, and the owners at all times. We reserve the right to cancel a booking immediately if guests cause disturbances or nuisances.
Check-in & Check-out
Guests must check-in and check-out by the times stated below;
Check-in by: 2:00 PM and before 7:00 PM on day of arrival.
Check-out by: 11:00 AM on day of departure.
Cancellation, Returned Deposit & Non-Arrival Conditions
Contact us as soon as possible if you need to cancel.
Deposit refunds are as follows:
Cancellation made 15 days or more in advance of arrival date: Full deposit refund.
Cancellation made 14 days or less of arrival date: 50% of deposit refund.
Cancellation made 48 hours or less of arrival date: No refund, full booking amount due
Non-arrival guests forfeit their deposits and must pay the full booking amount. We recommend taking out holiday/cancellation insurance.
If we cancel your booking, we are only liable to refund payments already made.
WiFi Fair & Appropriate Usage Policy
WiFi access is for fair and appropriate use. We monitor network performance to ensure high service levels for all guests.
Intended for general use (Web browsing, email, messaging, social media, light streaming).
Heavy media streaming, online gaming, and extensive downloads/uploads are not allowed.
Illegal activity or use of the network for illegal activity is prohibited and will be reported.
Damages & Lost Property
The lead guest is responsible for any damages caused by their party during the stay.
Report any incidental damages immediately to minimize costs.
Lost keys/fobs/access cards will incur a replacement charge.
Lost property will be held for 1 month. We will try to return items but accept no responsibility for replacing lost items. Lost items can be posted at the owner’s cost or collected.
Smoking
Smoking (including e-cigarettes) is not allowed in rooms and other facilities. It is only allowed in designated areas in accordance with the Health Act 2006.
Pets & Service Dogs
We do not accept pets except for service dogs. / We accept well behaved dogs for the additional fee of £x per dog, to a maximum of 2 dogs. / We are a dog friendly accommodation accepting up to 2 dogs.
Parking
We offer on-site parking at guest’s own risk.
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